FAQ & Policy

1. Who operates Purelinentable?
Purelinentable is a brand operated under

Company Information

Registered & Warehouse Address: 12815 85 Ave #102, Surrey, BC V3W 0K8, Canada
Telephone: +1 604 594 6862
Email: cotton@purelinentable.com
Website: www.purelinentable.com

2. What products are available through Purelinentable?
Purelinentable offers plain cotton and linen tablecloth products intended for general table setting and dining use. Product information, dimensions, and available options are clearly displayed on the relevant product pages.

3. Which payment methods are accepted?
We currently accept several secure payment methods, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Eligible electronic wallet payment methods where available at checkout.

Please note: To help you recognise your transaction, the charge on your bank or credit card statement will appear under our brand name Purelinentable

4. How long does delivery normally take?
Orders are prepared and dispatched directly from our internal fulfilment facilities. Orders are generally delivered within:

4–9 business days

Estimated delivery periods begin following the dispatch of the order and may vary depending upon the destination and local delivery arrangements. We work with recognised delivery carriers including DHL Priority, FedEx Priority, UPS Priority, and comparable delivery services where applicable. Delivery periods are estimates and do not constitute fixed delivery commitments.

5. Will I receive shipment tracking updates?
Yes. Tracking notifications will be sent automatically to the email address provided during checkout at important shipment stages, including:

Order dispatch confirmation
In-transit delivery progress updates
Additional tracking activity where available

Customers are encouraged to ensure that the email information provided during checkout is accurate to receive these important updates.

6. What happens if my order exceeds the normal delivery period?
If an order exceeds the standard estimated delivery period, we may initiate a review with the relevant carrier. Following a review of the circumstances, an appropriate outcome will be considered, including:

Shipment replacement where appropriate; or
Refund processing. Any approved refunds will be credited strictly back to your original payment method.

7. Can I return my order?
For eligible customers located in European jurisdictions, a statutory 14-day Right of Withdrawal applies in accordance with applicable consumer legislation. Customers may withdraw from a purchase without providing a reason within 14 days after receiving the goods.

To submit a withdrawal request, please contact:

Email: cotton@purelinentable.com

Please include your Order Number, the name used for the order, and your request details. Upon successful processing of your return, funds will be reimbursed directly to the original payment method.

8. What should I do if my item arrives damaged or contains a product-related issue?
If an item is received with visible damage or a product-related issue, customers may contact customer support by email and provide:

Order number
Description of the issue
Photographic evidence of the affected item

Following a review of the information provided, an appropriate resolution will be offered, which may include a replacement of the affected item, or a full refund. All refunds are issued exclusively to the original method of payment. For verified damaged or defective items, the return of the affected item may not be required where photographic evidence sufficiently supports the request.

9. When does responsibility for the goods transfer to the customer?
For customers protected by applicable European consumer legislation, the risk relating to loss or damage of goods transfers when the customer, or a person designated by the customer, takes physical possession of the order.

10. How can I contact customer support? Customers may contact us using the details below:

Email: cotton@purelinentable.com
Telephone: +1 604 594 6862
Address: 12815 85 Ave #102, Surrey, BC V3W 0K8, Canada

Customer enquiries submitted outside standard support hours may be reviewed during the next available business period.