Refund Policy

3. Delivery Information

As a direct-to-consumer entity, all orders are dispatched directly from our internal facilities. We work with recognised carriers including:

• DHL Priority

• FedEx Priority

• UPS Priority

• Comparable recognised delivery services where applicable

Estimated delivery periods for orders are generally 4–9 business days. Estimated delivery periods begin immediately following the dispatch of the order and may vary depending upon destination, operational circumstances, and local delivery arrangements. Shipment tracking notifications will be sent automatically to the email address provided during checkout at key stages, including:

• Order dispatch confirmation

• In-transit updates from the recognised carrier

• Local delivery progress information where available

4. Delayed Orders

If an order exceeds the standard estimated delivery period, we may initiate a formal review with the relevant carrier regarding the shipment status. Following a review of the available information and shipment circumstances, an appropriate outcome will be provided, including:

• Replacement of the affected order where applicable; or

• Refund processing. All approved refunds are credited exclusively back to the original payment method.

The selected resolution will depend upon the specific circumstances of the review.

5. Right of Withdrawal

For eligible consumers located within European jurisdictions, a statutory 14-day Right of Withdrawal applies in accordance with applicable consumer legislation. Customers may withdraw from a purchase without providing a reason within 14 days from the date on which the customer, or a person designated by the customer, receives physical possession of the goods.

To exercise the Right of Withdrawal, customers must contact:

• Email: cotton@purelinentable.com

Customers should clearly include the Order Number, the name used for the order, and the request details. Returned items should be sent without undue delay following the withdrawal notification.

Return Address: Manav Fabric Warehouse Inc. 12815 85 Ave #102 Surrey, BC V3W 0K8 Canada

Customers are responsible for bearing the direct return shipping costs and associated expenses in accordance with applicable consumer legislation unless otherwise mandated by law.

6. Damaged or Defective Items

If goods are received with visible damage or a product-related issue, customers must contact customer support following receipt of the order and provide:

• Order number

• Description of the issue

• Photographic evidence relating to the affected item

Where a review confirms damage or a product-related defect, an appropriate outcome will be provided, including a replacement of the affected item, or a full refund. Any approved refunds will be processed strictly to the original payment method. For verified damaged or defective items, the physical return of the affected item may not be required where photographic evidence sufficiently supports the request.

7. Strict Refund Processing

To ensure transaction security and comply with international anti-fraud standards, all approved refunds will be strictly and exclusively processed back to the original payment method used during the purchase process. We cannot issue refunds to alternative cards, bank accounts, or other payment methods under any circumstances.

Refunds will be returned directly through the original gateway used during checkout (e.g., Visa, Mastercard, American Express, Apple Pay, Google Pay, or the specific electronic wallet). The time required for the refunded funds to appear on your statement may vary (typically 5-10 business days) depending upon the processing procedures of your relevant financial institution or payment provider.

8. Contact Information

12815 85 Ave #102 Surrey, BC V3W 0K8 Canada

Telephone: +1 604 594 6862

Email: cotton@purelinentable.com

Website: www.purelinentable.com